1. Information We Collect

We collect information to provide better services to our patients and to ensure the smooth functioning of our hospital operations. This includes:

1. Personal Information

When you use our “Book an Appointment” feature, “Contact Us” forms, or subscribe to newsletters, we may collect:

• Name
• Phone Number
• Email Address
• Age and Gender
• Address

2. Sensitive Personal

Data or Information (SPDI)

In specific sections of the website (such as pre-registration or specific inquiry forms), you may voluntarily provide:

• Physical, physiological, and mental health conditions.
• Medical history and records.
• Doctor preferences.
• Insurance details.

3. Technical Information

We automatically collect certain non-personal data when you visit our site, including:

• IP Address.
• Browser type and operating system.
• Date and time of visit.
• Pages viewed.

2. How We Use Your Information

The information collected is used strictly for the following purposes:

1. Patient Care & Services: To schedule appointments, facilitate consultations, and manage medical records.
2. Communication: To confirm appointments, send reminders, or respond to your specific medical or administrative queries.
3. Emergency Response: To assist us in providing immediate care in case of an emergency (if location data or contact details are provided).
4. Site Improvement: To analyze website traffic and improve the user experience.
5. Legal Compliance: To comply with Indian medical laws, court orders, or other legal processes.

We do not sell, trade, or rent your personal identification information to others.

3. Data Protection & Security

We understand that medical information is sensitive. We have implemented appropriate physical, electronic, and managerial procedures to safeguard your data.

• Secure Data: Our website uses Secure Socket Layer (SSL) encryption to ensure that data transmitted between your browser and our servers is private and integral.
• Access Control: Access to your personal and medical information is restricted to authorized hospital personnel (doctors, nurses, administration) who need the information to perform their specific jobs.
• Storage: Digital data is stored on secure servers with firewalls and regular security audits.

4. Sharing of Information

We value your privacy and do not share your information with third parties, except in the following limited circumstances:

• Medical Necessity: Your information may be shared with specialists, laboratories, or diagnostic centers involved in your treatment within the Cluny Hospital network to ensure comprehensive care.
• Service Providers: We may share data with trusted third-party service providers (e.g., website maintenance, SMS gateway providers) who assist us in operating our website. They are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, or to protect the safety, rights, or property of St. Joseph of Cluny Hospital or the public.

5. Cookies Policy

Our website uses “cookies” to enhance your experience. A cookie is a small text file stored on your computer to identify your browser.

• Function: We use cookies to remember your preferences and understand how you navigate our site.
• Control: You can choose to accept or decline cookies through your browser settings. However, declining cookies may prevent you from taking full advantage of the website.

6. Third-Party Links

Our website may contain links to other websites (e.g., government health portals, insurance providers). Please be aware that St. Joseph of Cluny Hospital is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of every website you visit.

7. User Rights

As a user/patient, you have the right to:

• Access: Request confirmation of what data we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Withdrawal: Withdraw your consent for us to process your data for online services (this may affect our ability to provide certain digital features).

8. Updates to This Policy

St. Joseph of Cluny Hospital reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any questions or grievances regarding the processing of your information, please contact:

The Administrator

St. Joseph of Cluny Hospital

Rue Romain Rolland, Pondicherry 605001.

Email: sjhcpdy@yahoo.com

Phone: +91 413 233 9513